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| Who | What | When |
|---|---|---|
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| jeev | hi | [12:49] |
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| dbgi2IAm | up_the_irons | [15:16] |
| up_the_irons | dbgi2IAm! | [15:16] |
| *** | dbgi2IAm is now known as dbgi | [15:17] |
| dbgi | hey buddy
i was just gonna check the site, how much do you charge to upgrade ram if needed? is it on the site? | [15:17] |
| up_the_irons | dbgi: it's in there: http://arpnetworks.com/vps
dbgi: there is no "setup fee" or anything to upgrade | [15:18] |
| dbgi | ok thanks, so for more ram its basically just upgrading the vps period?
so for more ram, you upgrade everything right? | [15:19] |
| up_the_irons | dbgi: if you want more disk, sure. there's downtime required with expanding your disk volume (10 - 20 minutes) | [15:21] |
| coil | hey up_the_irons do you think you can just do the rdns, we couldn't figure out what was wrong with it and why its not working | [15:21] |
| up_the_irons | coil: sure, just send me a list of IP -> domain
i'll set up the PTRs coil: I assume IPv6 rdns is working, no? that setup is simpler | [15:22] |
| coil | not even that was working, but i was trying to get ipv4 working first, didn't even try and troubleshoot ipv6 | [15:23] |
| up_the_irons | coil: you can use freedns for IPv6, super simple to set up (lots of customers use it for ipv6 rdns) | [15:23] |
| Thorgrimr | Evening folks | [15:23] |
| coil | i mean if you want to take one last look at the bind/ipv4 config see if you can get it working... | [15:24] |
| Thorgrimr | up, you have time to delegate my v6 rdns today at any point? | [15:24] |
| coil | i can use afraid.org for ipv6 rdns | [15:24] |
| up_the_irons | coil: i spent two hours on it the other day, i'm over it; not sure what you did with your bind ;) | [15:24] |
| dbgi | upgrading the ram, it seems, from the site, is upgrading the whole vps, though going to the 30$ one would get anymore bandwidth | [15:25] |
| up_the_irons | Thorgrimr: yes, just send support@ an email w/ your nameservers
dbgi: yeah, the whole thing gets upgraded | [15:25] |
| dbgi | just not the bandwidth | [15:25] |
| up_the_irons | dbgi: why pay more and not get all the goodies? :) | [15:25] |
| dbgi | well since we got that special, we get 200gigs now and the 30$ vps only gets 200gigs bandwidth.. | [15:26] |
| up_the_irons | dbgi: ah that's true; the special is "special" ;) | [15:27] |
| dbgi | :)
unless you were nice and added sum extra bw hehe but anyways thats gonna be a little bit b4 i upgrade | [15:27] |
| up_the_irons | ok | [15:27] |
| coil | oh that's another thing, how would one check their bandwith usage in a month | [15:28] |
| dbgi | up_the_irons i am staying with you for good, your set up is the best i have ever seen, and customer support, as in you. is top notch | [15:29] |
| up_the_irons | coil: send support@ an email and they will add a login to your bandwidth graph | [15:29] |
| dbgi | yea how would/can you check your bw usage? | [15:29] |
| up_the_irons | dbgi: AWESOME | [15:29] |
| dbgi | oh cool | [15:29] |
| up_the_irons | :) | [15:29] |
| dbgi | :) | [15:29] |
| coil | you can add more PTR's later, right? | [15:30] |
| up_the_irons | coil: sure | [15:30] |
| coil | its support@arpnetworks.com right? | [15:31] |
| up_the_irons | right | [15:31] |
| dbgi | up_the_irons if coil sends the email to support, will it be emailed to his addy and not the email addy that i gave with my sign up? coil runs the vps with me | [15:32] |
| up_the_irons | dbgi: best just to reference your portal login name or VM UUID in the email, then we'll know who you are :)
or even, your IP address :) | [15:32] |
| dbgi | ok cool :) | [15:33] |
| Thorgrimr | up_the_irons: I think it went through (entered via portal), but don't see it in my history | [15:37] |
| up_the_irons | takes some time to update | [15:40] |
| Thorgrimr | Okay, just hated to think I typed all that and it was gone :) | [15:41] |
| up_the_irons | man, i actually didn't get the email
hopefully, it is in the queue | [15:42] |
| Thorgrimr | balls
Okay, lemme know | [15:42] |
| up_the_irons | sometimes i wonder if using a hosted service for help desk is worth it
i know the guy who runs it, his team makes some cool stuff, nice features; but sometimes there are queuing issues | [15:43] |
| Thorgrimr | Okay, hitting back area a slew got me back to the form... should I just repost it? | [15:44] |
| toddf | chose your poison; pay in time inhouse to set it up inhouse, pay in $$ to let someone else set it up inhouse, or pay someone else to host it, ..
I've never had issues just sending email to support@ *grin* | [15:44] |
| Thorgrimr | Okay, email enroute then | [15:45] |
| up_the_irons | Thorgrimr: safest to email it, b/c it goes to the help desk system *and* me directly (just in case it got lost somewhere else)
toddf: :) | [15:58] |
| Thorgrimr | Aye aye | [15:59] |
| coil | email sent | [16:01] |
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| up_the_irons | who would be happy if I add Level 3 to my bandwidth mix? Or does it even matter to VPS guys? (I know it matters to non-US based clients more) | [17:07] |
| jeev | he
i haven't even done a speedtest | [17:07] |
| coil | l3 is good | [17:16] |
| ............. (idle for 1h0mn) | ||
| dbgi | what would level 3 do? how much faster is that? | [18:16] |
| up_the_irons | shorter tracroutes to most destinations i've tried. not a big deal, but some people scrutinize | [18:21] |
| dbgi | oh ok
wouldent be faster? | [18:21] |
| up_the_irons | yeah, by milliseconds | [18:22] |
| dbgi | hey up_the_irons did u get coil's email for my vps rdns? | [18:22] |
| up_the_irons | dbgi: i did | [18:22] |
| dbgi | oh ha
ok good :) | [18:22] |
| up_the_irons | just knee deep in crap right now | [18:22] |
| dbgi | its cool, long as u got it | [18:23] |
| up_the_irons | VoIP phones down at the office; like 60 phones :( | [18:23] |
| jeev | up_the_irons, what you use
what software for voip | [18:23] |
| up_the_irons | edgemarc 5300 for session border controller, and Xeex Comm is the provider | [18:24] |
| jeev | oh
thought you used freeswitch or asterisk or something is it a PRI or strictly SIP | [18:27] |
| up_the_irons | SIP | [18:29] |
| jeev | you use a lot of minutes or something small
wonder what the rate is with xeex | [18:29] |
| up_the_irons | tons | [18:30] |
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| *** | ballen has joined #arpnetworks | [19:36] |
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| dbgi | up_the_irons will you get to mine and coils issue tonight? do you know? | [20:18] |
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| sroute | up_the_irons: my route (from my office) to you is mostly mzima; not sure what Shaw here does with l3. | [21:17] |
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| up_the_irons | sroute: i c
dbgi: should be able to | [21:33] |
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| *** | ballen is now known as ballen|away | [23:30] |
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| clank | how does management on your vps's work? is there some kind of control panel? | [23:43] |
| *** | ballen|away is now known as ballen | [23:47] |
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