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| Who | What | When |
|---|---|---|
| up_the_irons | awyeah: yeah, files that are deleted but still have an open file descriptor somewhere will "take up" space | [01:31] |
| mercutio | a fifo shouldn't take up space though :) | [01:31] |
| up_the_irons | i know, just sayin'... | [01:31] |
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| johnny-o | up_the_irons: glad you saw my input about the pricing. my experience has shown you guys have a high-quality set of offerings, and i think there's a solid argument to be made against making the pricing too low on the front end. i'm not sure how many employees you have, but of course there's a nonzero cost associated with supporting a certain percentage of the customer base -- which would likely
increase if there were to be an influx of people shopping only on price. then, instead of spending time improving things for company the existing customer base, it's a scramble to service new customers. while i'm making wide-sweeping and perhaps-unfair generalizations, i also believe people who focus on cost above all else are more likely to complain when they feel they've been wronged. and of course, as we all know, there already exists an unfair bias in most online reviews. i would guess a much larger percentage of people write reviews to complain versus people writing to say things are awesome. | [05:57] |
| my only first-hand experience with this is from an MSP perspective, but i think a lot of the same concepts hold true. recognizing the low-quality customers and identifying how they can affect the experience of existing customers (and the business as a whole) was always a challenge, as well as finding ways to incentivize those existing customers to keep them onboard.
i guess that's really just a general business thing, actually. i've already had way too much coffee today. | [06:11] | |
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| HAS_A_BANANA | Hypothetically, depending on how the plugin is written, if the fifo didn't exist in the first place, then the plugin might have written out to a plain file | [08:18] |
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| mercutio | i basically agree with what johnny-o has to say :) | [11:14] |
| Lefty | aye, I'm definitely willing to pay a few dollars more to maintain the rock-solid offering up_the_irons has built :D | [11:22] |
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| up_the_irons | johnny-o: that's incredibly insightful, thank you!!
Now I feel a $5 offering wouldn't necessarily help... but maybe $7... grab the lower end market, but not the _lowest_ end | [19:01] |
| mercutio | maybe $8? | [19:04] |
| up_the_irons | I think it's almost a tie... half of the feedback was go for lower prices, but the other half is "I'd rather have stability over price"
mercutio: i think $7 feels like a good sweet spot it's closer to $5 than it is to $10 technically, $8 is already available with the WHT coupon code... | [19:04] |
| mercutio | as johnny-o said, a lot of the people who want to pay less are more likely to complain..
i actually don't know how true that is, i just feel it :) | [19:12] |
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| up_the_irons | that's actually pretty true
years and years ago when we did just web hosting, it was always the like $2 guys that complained the most | [19:54] |
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| brycec | I like $7... $8 "feels"relatively "high" (silly i know), mayb... 7.50? 7.99? | [20:41] |
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| mercutio | $7.80? :) | [21:11] |
| brycec | 789 should be fun to type :) | [21:22] |
| mercutio | $789 ? :) | [21:34] |
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| brycec | Well $7.89 because it's sequential/adjacent. | [22:05] |
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