was the wiki where an outage analysis occurred? managed to sort out my remote access to Ubuntu Desktop using Teamviewer. Works great so far outage analysis? up_the_irons: I seem to recall there was an incident with one of the kvr hosts and you provided in depth information on the series of troubleshooting steps that were taken and results http://irclogger.arpnetworks.com/irclogger_log/arpnetworks?date=2012-09-29,Sat&sel=18#l14 kvr25 failure was determined to be the motherboard: http://wiki.arpnetworks.com/wiki/incident-report-09-25-2012-kvr25-unexpected-shutdown-and-power-control-fault (I added an Addendum on the bottom) oh man that was ages ago yea not everything on the wiki was useless :-) maybe i can resurrect it somewhere else was there actually info in there that you were trying to look up? no actual info