#arpnetworks 2012-09-14,Fri

up_the_irons

maybe i can get that bad boy in next week

Webhostbudd

im really liking the e3-1230v2
that proc is super fast

up_the_irons

it's a bad ass proc

Webhostbudd

it's amazing how much faster freebsd compiles on that

up_the_irons

o'rly? nice

Webhostbudd

yea, i used to run an amd phenom II x4 3 GHZ, but it's a night and day different
difference*

[16:30]

up_the_irons

nice

[16:30]

Webhostbudd

im also digging the dedicated ipmi port on the board
i didn't realize that was the case with the more expensive supermicro boards

[16:30]

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[16:32]

up_the_irons

Webhostbudd: yeah, ipmi is pretty much included on all their server stuff now
Webhostbudd: and if it is not, there's an add-on card you just insert

Webhostbudd

i had it in my atom board, but it wasn't a dedicated port

up_the_irons

ah
you always want it on a dedicated port

Webhostbudd

so it's alright because it's on my trusted network

up_the_irons

too many security problems with ipmi
cool

Webhostbudd

yea....
ipmi is a major issue

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uname_-a

hello
is anyone from arpnetworks actually here?

Webhostbudd

garry is

milki

milki points at up_the_irons

uname_-a

I requested a root password reset and a reboot of my server, acct "georgeteazis"
I'm here with the customer but I can't get anyone via phone

[16:39]

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[16:39]

uname_-a

I tried to connect via VNC but was having difficulty
could someone help? No vps up means no nginx means no website

[16:39]

up_the_irons

uname_-a: you know you can reboot the vps from the Portal, right?

uname_-a

yes, I do, I made an attempt
a couple actually

up_the_irons

uname_-a: did you try a hard shutdown?

uname_-a

I did
can't ping after 10m
are you able to assist :)

up_the_irons

uname_-a: please be advised we do not do root password resets, that is your responsibility (it's an unmanaged service): http://support.arpnetworks.com/kb/vps/what-level-of-support-can-i-expect-from-your-support-staff-for-my-vps
uname_-a: i can see if VNC is working from my end, standby

[16:43]

uname_-a

if I could get my VPS up, perhaps I could do the reset myself
but it should just be a boot -s
i'll be able to see console that way?
if it isn't up could you put it in single-user mode over vnc so I can get in?
otherwise i can, but i'll need to get in one way or another
also the customer wants to prepay for 6 or 12 months, how do i do it

[16:43]

up_the_irons

uname_-a: i just replied to your ticket, with some more info. VNC is working fine, it's at the login prompt. VPS is running.

uname_-a: you can also get in over serial console, details here: http://support.arpnetworks.com/kb/vps/out-of-band-management

just submit your SSH keys within the Portal (they are applied instantly), and you can "ssh <user>@console.cust.arpnetworks.com" and then hit "c" (console)

[16:47]

uname_-a

ssh keys are submitted
but i didnt see how to reboot so i can enter single user mode
via serial

[16:48]

lemons

up_the_irons: i put in a ticket earlier today, ive been out of town and apparently i thought i wrote my pw down (i didnt) and now i cant get root or even remember my normal user pw. i understand its unmanaged, can you do a OS reset/reinstall? even if its paid ill do it
or what can be done

[16:49]

up_the_irons

uname_-a: that'll be an openbsd thing, I'm actually not exactly sure myself. VNC is your best bet.
lemons: full resets are free: http://support.arpnetworks.com/kb/vps/can-you-reset-by-vps-back-to-factory-defaults
lemons: just reply to that ticket with your VPS UUID

[16:49]

lemons

will it give me a default root pw too? or via email

[16:50]

up_the_irons

lemons: it'll be exactly like it was in the beginning and i'll send you the same credentials

[16:51]

lemons

ok doing that now ty

[16:51]

up_the_irons

uname_-a

up_the_irons: you said you could issue another graceful reboot for me in the ticket? i tried sending ctrl alt delete on vnc to no avail
i need to watch kernel coming up in openbsd to issue a "boot -s"
for single user mode

up_the_irons

uname_-a: yeah i don't think openbsd responds to ctrl-alt-del
acpi thing

uname_-a

it does in my server room

up_the_irons

uname_-a: on a dedicated server, right?

uname_-a

I have 4.5 to 5.1
yep

DaCa

uname_-a: it's much easier on serial console

qbit

incase anyone was wondering ... Avery "The Beast Grand Cru Ale" is a effing man beer... almost to man to drink

up_the_irons

uname_-a: openbsd behaves differently on a virtualized platform (never could get acpi working)

uname_-a

also i cant tell if the shutdown is a shutdown, or a reboot or what

up_the_irons

qbit: LOL

qbit

it's 16% abv!

uname_-a

i have both serial and vnc open now

[16:54]

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[16:54]

up_the_irons

uname_-a: soft shutdown sends an acpi signal (won't work on openbsd, hence the two warnings abouts "your OS must respond to ACPI signal"), hard shutdown just "cuts the power" basically, and boot starts it ("power on")

[16:54]

uname_-a

so, via serial, i should hard halt, then do a "boot" 60 secs after?
then watch my vnc, which will display the kernel coming up?

[16:55]

DaCa

hard shutdown followed by boot, then go console, activate it and press a key so go get to the boot> prompt where you can type boot -s

[16:55]

up_the_irons

uname_-a: so, do this: hard shutdown, wait a few seconds, then do a boot. connect to vnc after the boot. you'll have 15 seconds before the BIOS starts your OS. you can do any and all boot loader magic you need at that point.

[16:55]

qbit

^
that's what i do

[16:56]

uname_-a

and vnc won't give out? ok

[16:56]

up_the_irons

uname_-a: vnc turns off when the VM is powered down, so you have to reconnect after the boot
DaCa: can you get to the boot> prompt simple over serial?
DaCa: i mean, by default...
i know you could if you modify boot.conf or something...

[16:56]

lemons

up_the_irons: just put the ticket in, would show up as eastsandwichma as user for post. no rush gettin dinner soon

[16:57]

up_the_irons

lemons: roger tnx

[16:57]

DaCa

up_the_irons: I think I increased the delay to make it easier but yes you can

uname_-a

what can i do about the customer's need to prepay
pay 6 months via credit card

DaCa

I have never used the VNC thing

up_the_irons

might as well get to it now anyway, since i'm in support mode

DaCa

DaCa hates GUIs

up_the_irons

uname_-a: just open a ticket requesting semi-annual (or annual) billing, i'll have the modifications made for Oct 1 billing
DaCa: same, but most OS' don't make it easy to play with serial. However, openbsd is pretty awesome about serial.

qbit

qbit hates hating things

uname_-a

so i did the boot
and vnc didnt work at all
hmm

up_the_irons

uname_-a: try again? might take a few seconds

lemons

are u sure it isnt the vnc client u are using lol

qbit

ya - i have to wait ~4 seconds
or conenct onece and then do it again

up_the_irons

uname_-a: vnc is responding over here

Webhostbudd

oh yay! you have an option for a /29 in the order form

DaCa

up_the_irons: of course, some even _require_ a graphical console to even install :(

up_the_irons

Webhostbudd: dude it's always been there ;)
DaCa: yup

Webhostbudd

up_the_irons: really?

up_the_irons

Webhostbudd: yeah man, since day 1 :)

Webhostbudd

lol, guess i never noticed

qbit

arpoch

up_the_irons

qbit: hahaahhahaah

qbit

^ day one of arp

up_the_irons

LOL
dude that's a good one
qbit: i'm gonna steel that

qbit

DaCa

apparently I did not change the delay, this is my boot.conf, I think it is the default:
stty com0 9600
set tty com0
and I have plenty of time to press a key to get to the boot prompt
even with the annoying password to enter when activating the console
which I think is useless as you already need pubkey auth to connect to it

[17:04]

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[17:06]

qbit

ohno

[17:06]

up_the_irons

DaCa: that's not so much to authenticate *you* (since you're already auth via ssh), but to keep intruders out should anyone find a way to connect directly to the conserver instance. if I didn't set a password, it would be wide open. just never made me feel comfortable, even with private vlan, etc...

[17:07]

DaCa

ok, ic
better safe than sorry :)

[17:07]

up_the_irons

[17:08]

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[17:08]

DaCa

I have done it enough so it comes out pretty quickly

uname_-a

sorry my vnc screen covered my whole screen

DaCa

as I follow snapshots on a regular basis

up_the_irons

uname_-a: lol we were wondering what happened
DaCa: see, i don't think "set tty com0" is the default in openbsd, i think you have to set that to see "boot> " on serial

DaCa

up_the_irons: oh yes, that's possible, I really don't recall what I have changed, been running already a couple of years at arpnetworks now

[17:13]

uname_-a

ok, trying to get this root password reset
brb

[17:13]

qbit

the other day i blew away my master.passwd and passwd files .. and then regen'd master.passwd like a boss..
had to -s my shiz

[17:16]

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[17:17]

up_the_irons

qbit: lol

[17:19]

uname_-a

successful :) thank you
you said if i open a ticket i can do annual billing?
so why cant i connect over normal ssh now
im in on vnc
wooooops
could be pf
lol

[17:25]

qbit

heh

[17:28]

up_the_irons

uname_-a: :)
uname_-a: normal ssh didn't work for me either, i figured that the customer changed the port

[17:28]

uname_-a

customer did

up_the_irons

uname_-a: glad you got it working. just open a ticket and we'll set it for annual billing (starting 10/1)

uname_-a

i did
lol

up_the_irons

haha

DaCa

that's why you need a serial console :p

up_the_irons

uname_-a: if you add what DaCa pasted earlier to your boot.conf, then you can always use the serial console, without VNC

uname_-a

indeed :)

[17:30]

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[17:30]

up_the_irons

DaCa: why do you set it to 9600 btw, 115200 should work and be faster. perhaps it doesn't even matter since there is no real modem...

[17:30]

DaCa

up_the_irons: I think it is a good idea to include that in the default image, just as you include a kernel with mpbios disabled :)

up_the_irons

DaCa: yeah i might just add that to the provisioning scripts. however, doesn't using that then disable vga output (e.g. VNC) ?

DaCa

up_the_irons: wild guess, I copied it from my soekris? :p

up_the_irons

iirc, it was either one or the other
DaCa: hah maybe
looks like I just have:
s3.lax:~> cat /etc/boot.conf
set tty com0
s3.lax:~>
adding that to the default image would be trivial, but i'm a bit concerned if it then disables output to vga. i tend to like to keep working defaults so there are no surprises.

DaCa

tias?

up_the_irons

tias?

DaCa

try it and see

up_the_irons

LOL