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[14:55] *** cubelogic has quit IRC (Read error: Connection reset by peer) [14:55] *** cubelogi_ has joined #arpnetworks [15:44] *** gogolok has quit IRC (Remote host closed the connection) [17:15] *** fink has quit IRC (Quit: fink) [18:55] *** HighJinx has quit IRC (Ping timeout: 264 seconds) [19:16] *** cubelogi_ has quit IRC (Ping timeout: 260 seconds) [20:30] *** HighJinx has joined #arpnetworks [21:10] does anyone monitor support@ ? I sent an email almost a day ago [21:49] arhh well, im sure you'll contact me when payment fails [22:25] "almost a day" :) [22:26] typical turnaround is 24-48 hours [22:26] unless something is on fire. [22:27] pretty slow ;) [22:27] keeps the costs down [22:27] the support website seems to get replies relatively quick [22:28] i'm not due to be billed for 3-4 days, as long as i can update my billing info by then it should be all good [22:28] i dont see why we cant do that stuff online. Did i miss something there? [22:29] that's more than enough time [22:29] update your credit card? [22:30] http://support.arpnetworks.com/kb/billing/how-do-i-update-my-credit-card-billing-information [22:31] arhhh, I did miss that. Thanks. [22:34] and there are better ways to keep the costs down :) [22:37] like what? [22:39] having an automated form seems to help, rather than creating work for someone [22:40] it takes work to create automated forms too :) [22:40] but yet, that work is slowly happening [22:40] the automation has high cost [22:40] speaking of the guy. :) [22:40] my billing system is rather old, but it still works. so, it is low on the priority list [22:41] so I tried elastichosts... and the FreeBSD DVD they install is *not* the one that can go into a fixit shell [22:41] so I never got to actually try a setup. :( [22:41] and their support people didn't understand the problem. [22:41] sure, they email quickly back, but if they're not helping, they're not helping [22:42] why not have them put in a different DVD? [22:42] perhaps they did not understand :) [22:42] I couldn't get them to see the problem in 10 rounds. :( [22:42] I said "go to this menu, hit that, go to this menu, hit that, watch it not mount because it's the wrong cd" [22:42] and now my five free days of trial are over [22:43] stupid [22:43] dumb [22:48] there... just responded to the sales lady that asked if I had a "wonderful experience" with "no. total fail. here's why: ..." [22:48] hopefully they'll learn from that [22:48] by the way, apparently media temple is ok as a hosting, but they excel in customer service. [22:49] there's an internal mailing list called "kudos" that gets about three postings a day when CS does the right thing. :) [22:49] and then they all pile on "great job, $person!" [22:49] fascinating culture to watch [22:50] sounds creepy.. haha [22:51] and let's just say their technical debt could keep me employed for years. :) [22:52] example - select one item at random from an array in perl: [22:52] $item = $somearray[rand @somearray] [22:52] what they did (from memory)... [22:53] $item = $somearray[int rand $#somearray] [22:53] which is off by one, but sadly, it still works :) [22:53] only because in Perl $array[-1] is the last element [22:53] so it wraps around. :) [22:53] ahh - it was $somearray[int(rand @somearray) - 1] [22:54] so instead of 0..9 for a 10 element array [22:54] they get -1..8 [22:54] and it still accidentally works :) [23:33] heh [23:41] *** Zuul has quit IRC (Disconnected by services) [23:59] *** _Ehtyar has joined #arpnetworks