does anyone monitor support@ ? I sent an email almost a day ago
arhh well, im sure you'll contact me when payment fails
"almost a day" :)
typical turnaround is 24-48 hours
unless something is on fire.
pretty slow ;)
keeps the costs down
the support website seems to get replies relatively quick
i'm not due to be billed for 3-4 days, as long as i can update my billing info by then it should be all good
i dont see why we cant do that stuff online. Did i miss something there?
that's more than enough time
update your credit card?
http://support.arpnetworks.com/kb/billing/how-do-i-update-my-credit-card-billing-information
arhhh, I did miss that. Thanks.
and there are better ways to keep the costs down :)
like what?
having an automated form seems to help, rather than creating work for someone
it takes work to create automated forms too :)
but yet, that work is slowly happening
the automation has high cost
speaking of the guy. :)
my billing system is rather old, but it still works.  so, it is low on the priority list
so I tried elastichosts... and the FreeBSD DVD they install is *not* the one that can go into a fixit shell
so I never got to actually try a setup. :(
and their support people didn't understand the problem.
sure, they email quickly back, but if they're not helping, they're not helping
why not have them put in a different DVD?
perhaps they did not understand :)
I couldn't get them to see the problem in 10 rounds. :(
I said "go to this menu, hit that, go to this menu, hit that, watch it not mount because it's the wrong cd"
and now my five free days of trial are over
stupid
dumb
there... just responded to the sales lady that asked if I had a "wonderful experience" with "no. total fail.  here's why: ..."
hopefully they'll learn from that
by the way, apparently media temple is ok as a hosting, but they excel in customer service.
there's an internal mailing list called "kudos" that gets about three postings a day when CS does the right thing. :)
and then they all pile on "great job, $person!"
fascinating culture to watch
sounds creepy.. haha
and let's just say their technical debt could keep me employed for years. :)
example - select one item at random from an array in perl:
$item = $somearray[rand @somearray]
what they did (from memory)...
$item = $somearray[int rand $#somearray]
which is off by one, but sadly, it still works :)
only because in Perl $array[-1] is the last element
so it wraps around. :)
ahh - it was $somearray[int(rand @somearray) - 1]
so instead of 0..9 for a 10 element array
they get -1..8
and it still accidentally works :)
heh