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[21:10] <mjp> does anyone monitor support@ ? I sent an email almost a day ago
[21:49] <mjp> arhh well, im sure you'll contact me when payment fails
[22:25] <RandalSchwartz> "almost a day" :)
[22:26] <RandalSchwartz> typical turnaround is 24-48 hours
[22:26] <RandalSchwartz> unless something is on fire.
[22:27] <mjp> pretty slow ;)
[22:27] <RandalSchwartz> keeps the costs down
[22:27] <greenskeleton> the support website seems to get replies relatively quick
[22:28] <mjp> i'm not due to be billed for 3-4 days, as long as i can update my billing info by then it should be all good
[22:28] <mjp> i dont see why we cant do that stuff online. Did i miss something there?
[22:29] <RandalSchwartz> that's more than enough time
[22:29] <greenskeleton> update your credit card?
[22:30] <greenskeleton> http://support.arpnetworks.com/kb/billing/how-do-i-update-my-credit-card-billing-information
[22:31] <mjp> arhhh, I did miss that. Thanks.
[22:34] <greenskeleton> and there are better ways to keep the costs down :)
[22:37] <RandalSchwartz> like what?
[22:39] <greenskeleton> having an automated form seems to help, rather than creating work for someone
[22:40] <RandalSchwartz> it takes work to create automated forms too :)
[22:40] <RandalSchwartz> but yet, that work is slowly happening
[22:40] <up_the_irons> the automation has high cost
[22:40] <RandalSchwartz> speaking of the guy. :)
[22:40] <up_the_irons> my billing system is rather old, but it still works.  so, it is low on the priority list
[22:41] <RandalSchwartz> so I tried elastichosts... and the FreeBSD DVD they install is *not* the one that can go into a fixit shell
[22:41] <RandalSchwartz> so I never got to actually try a setup. :(
[22:41] <RandalSchwartz> and their support people didn't understand the problem.
[22:41] <RandalSchwartz> sure, they email quickly back, but if they're not helping, they're not helping
[22:42] <up_the_irons> why not have them put in a different DVD?
[22:42] <up_the_irons> perhaps they did not understand :)
[22:42] <RandalSchwartz> I couldn't get them to see the problem in 10 rounds. :(
[22:42] <RandalSchwartz> I said "go to this menu, hit that, go to this menu, hit that, watch it not mount because it's the wrong cd"
[22:42] <RandalSchwartz> and now my five free days of trial are over
[22:43] <RandalSchwartz> stupid
[22:43] <up_the_irons> dumb
[22:48] <RandalSchwartz> there... just responded to the sales lady that asked if I had a "wonderful experience" with "no. total fail.  here's why: ..."
[22:48] <RandalSchwartz> hopefully they'll learn from that
[22:48] <RandalSchwartz> by the way, apparently media temple is ok as a hosting, but they excel in customer service.
[22:49] <RandalSchwartz> there's an internal mailing list called "kudos" that gets about three postings a day when CS does the right thing. :)
[22:49] <RandalSchwartz> and then they all pile on "great job, $person!"
[22:49] <RandalSchwartz> fascinating culture to watch
[22:50] <mjp> sounds creepy.. haha
[22:51] <RandalSchwartz> and let's just say their technical debt could keep me employed for years. :)
[22:52] <RandalSchwartz> example - select one item at random from an array in perl:
[22:52] <RandalSchwartz> $item = $somearray[rand @somearray]
[22:52] <RandalSchwartz> what they did (from memory)...
[22:53] <RandalSchwartz> $item = $somearray[int rand $#somearray]
[22:53] <RandalSchwartz> which is off by one, but sadly, it still works :)
[22:53] <RandalSchwartz> only because in Perl $array[-1] is the last element
[22:53] <RandalSchwartz> so it wraps around. :)
[22:53] <RandalSchwartz> ahh - it was $somearray[int(rand @somearray) - 1]
[22:54] <RandalSchwartz> so instead of 0..9 for a 10 element array
[22:54] <RandalSchwartz> they get -1..8
[22:54] <RandalSchwartz> and it still accidentally works :)
[23:33] <up_the_irons> heh
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