[00:47] *** schmir has joined #arpnetworks [00:58] *** schmir has quit IRC (Remote host closed the connection) [01:01] *** LT has joined #arpnetworks [01:12] *** jlgaddis has quit IRC (Ping timeout: 276 seconds) [01:27] *** jlgaddis has joined #arpnetworks [01:39] *** schmir has joined #arpnetworks [02:10] *** schmir has quit IRC (Remote host closed the connection) [02:25] *** schmir has joined #arpnetworks [05:21] *** schmir has quit IRC (Remote host closed the connection) [05:55] *** schmir has joined #arpnetworks [06:29] *** schmir has quit IRC (Ping timeout: 245 seconds) [06:30] *** richardquisumbin has joined #arpnetworks [07:29] *** cpet has joined #arpnetworks [07:30] how long does it normally take to responde to support requests? [07:35] cpet: i imagine it depends on the request and how busy they are. i've experienced < 12 hours (largely because I'm in GMT+1 which is not so compatible with the US west coast working day) [07:47] cpet: the length of the response to a support request is not the usual thing to consider, the timing is. if it is a new vm, changes to your vm, etc .. typically it will end up being done overnight during the maintenance time ;-) [08:03] this is a request to add a rdns for my ip [08:12] *** bharatak has joined #arpnetworks [08:17] *** jlgaddis has quit IRC (Read error: Connection reset by peer) [08:17] *** jlgaddis has joined #arpnetworks [08:21] *** jlgaddis has left [08:29] *** dxtr_ is now known as dxtr [08:29] *** dxtr has quit IRC (Changing host) [08:29] *** dxtr has joined #arpnetworks [08:54] *** heidar has quit IRC (Quit: leaving) [09:02] *** nbari has joined #arpnetworks [09:03] *** nbari has left [09:21] *** LT has quit IRC (Quit: Leaving) [09:57] *** fink has joined #arpnetworks [10:47] *** cpet has quit IRC (Quit: leaving) [11:07] *** cpet has joined #arpnetworks [11:09] 6 more minutes and it will be 24 hrs waiting [11:09] not liking support so fare [11:11] ww: Where are you, btw? I'm also in GMT+1 :) [11:11] cpet: Did you mail support@ or did you create a support ticket? [11:12] dxtr: edinburgh [11:12] private support ticket [11:13] same here. at about 48 hours on my ticket. [11:13] Email support@. [11:13] that would require me to retype the support ticket which is beyond rediculous [11:13] ridiculous [11:14] cpet: copy paste? [11:14] sure [11:14] but the support site does mention "All of support" [11:14] email sent [11:14] not All of support but please use email instead [11:16] done [11:16] * cpet awaits another 24 hrs [11:16] cpet: what's the issue? [11:17] fink: do you work for arp? [11:17] no [11:17] fink: then you cant help me [11:17] cpet: how do you know? [11:17] fink: only if you can do some RDNS magic for me? [11:18] ;) probably not [11:18] fink: see I have mental powers [11:18] * ww is sure fink could cache poison in-addr.arpa if he really tried :P [11:18] mike-burns: what are support hours? as by the looks of things it is not 24/hrs [11:19] I also don't work for arp. [11:19] ww: that too some extent is rather scary [11:19] "@up_the_irons is staff, other ops are long-time customers" - /topic [11:20] only 1 ? [11:20] well that explains that [11:21] I woudl expect some sort of vip service for the first few days on new orders [11:21] but I guess thats too much trouble ;/ [11:22] word of the day: kvetch [11:22] is that a fruit? [11:22] ... you know, river.styx.org used to live at amazon [11:23] ... do you know how long it took for me to get them to set up rdns? [11:23] if it takes longer than 3 days I cancel and call my cc company [11:24] kinda why I always have back ups and never cancel the old until I am fully happy with the new [11:24] but havng 1 persona doing everything is well .... [11:25] I have had no problems with support here [11:25] should just request delgation to a dns and do rdns myself [11:25] but i take it that will take days also [11:25] cpet: that's what i did, and probably the best way [11:25] my current provider doesn't take longer than 30 mins to reply [11:26] kinda why im making a fit [11:26] cpet: how many names did you request [11:26] for rdns [11:26] 1 [11:26] :p [11:26] why don't you try calling the telephone number on their website? [11:26] 818-206-0181 [11:26] cause that would make me spend $$ [11:26] support should be free, consistent, and decent [11:27] very important feature of a company [11:27] bad service = loss of $$ [11:27] * ww has had no problems with arpnetworks' service [11:27] * fink has had no problems with arpnetworks' service either [11:28] must be the .mx [11:28] it's the chains of operations [11:28] us -> europe -> asia -> other -> mx [11:29] ww location? [11:29] fink: location? [11:29] * cpet too lazy to do geoip [11:29] scotland [11:29] europe [11:29] fink: ? [11:29] cpet: location of arpnetworks? [11:29] no your location sir fink [11:29] of me personally? [11:29] yes [11:29] USA [11:30] doesnlt alta california belong to mexico? [11:30] yeah thats it [11:30] i found the issue [11:30] order of operations [11:30] * ww goes to study some history... [11:30] * vcs has no problems with arp networks service [11:30] vcs: the issue has been found [11:31] I will delegate a domain to my vps and request delegation to a DNS [11:33] * ww is very confused but is happy cpet knows how to delegate [11:34] eaiser to just be able to add ptr records instead of waiting [11:35] but cant request that cause i dont have bind setup ;/ [11:35] wont do anything on this vps for about a month [11:35] i normally time how many times it reboots, networks issue etc.. if it falls into my special anal guidlines i cancel [11:36] after the periode is done I start to setup things starting with DNS [11:36] if you are not going to use it for a month [11:36] why are you complaining [11:36] then hiawatha, email, etc.. [11:36] What do you even host? [11:37] small simple personal web sites but in the past months I always ended up with very crappy service [11:37] so I now test it for a month [11:37] but I like to do everything by hand [11:37] and hate cpanel with all my heart [11:37] i plan to use this vps as a fail safe for the other [11:38] why is rnds so important if you are running personal websites [11:38] just curious [11:38] it is a way to test the speed of support [11:38] I havent even added my ips yet [11:39] the way to test the speed of support is when something breaks [11:39] how long does it take them to fix [11:39] yeah thats step 2 [11:41] mike-burns: I also host distfiles for freebsd ports, patches, and other freebsd specific things [11:41] mike-burns: tinderbox, etc.. [11:42] wont be doing that on the vps as chances are compiling crap all day is a no no [11:42] so that is done locally [11:43] cant afford a full deddicated server ;/ [11:46] would be nice though [11:46] yeah, dedicated servers have their own share of problems especially if you are on a limited income [11:46] like having to pay someone hourly just to go to the data center [11:46] are you taking about dedicated or colocation [11:50] dedicated [11:50] ahhh. [11:50] my codero server was nice decent support with techs who didint brag about there damn RHCE [11:51] had to cancel that when I lost my job though [11:51] lol [11:51] i have the "pleasure" of running many RHEL servers for work [11:52] I do consulting work and I only use freebsd [11:52] its nice, they come with bluetooth service enabled by default [11:52] LOL [11:52] people who request Linux get less of a service than the ones who request or agree to freebsd [11:52] :X [11:52] for dedicated servers i like hetzner.de [11:52] so about 3-4 days later they request freebsd [11:52] ww: sure but im not .de [11:53] so? neither am i [11:53] my first dedicated server was in .ca [11:53] awesome server company [11:53] ww: my ISP has very crappy ping and editing docs with laggy choopey inet is no good [11:54] one of the reason why I choose arp was the ping of >70MS [11:54] <70MS [11:55] what does that even matter unless you're doing voip or something? [11:55] (and even then jitter more important) [11:56] lagg? [11:56] lagg for anything is bad [11:56] i myself dont like to wait 3-4 secs for each char to show up when typing [11:56] hehe i feel that one [11:56] i do everything over ssh and dont bother with any web panel or anything [11:57] well... my vps is 200ms from where i am and i can't perceive any particular lag [11:57] cpet: <70ms? I've got 170-200 depending on if it's ipv4 or ipv6 [11:57] for a while I had 170 over ipv6 and 200 over ipv4 - now it's the other way around [11:58] Can you add a RDNS for the default ip so it is easier to remeber? [11:58] hrms never going to get how putty does c/p [11:59] my average is 77MS [11:59] hgihest is 85MS [11:59] wow [11:59] i'm in the usa east coast and get ~100ms [11:59] if I remeber how to c/p in cmd [11:59] I will pastebin ping results [12:00] http://freebsd.pastebin.com/cuzKXNc8 [12:02] thats the reason for the purchase of a arp vps [12:03] fink: this is normal residential dsl also [12:03] ok [12:03] windows? [12:03] normally im on my freebsd workstation doing ports [12:04] but I deicded to take a break on it and play some games on the winders box [12:04] so I am downloading all my purchased games off steam [12:04] cpet: You can configure how Putty handles the mouse [12:04] I think the default is xterm-ish [12:05] yes and in xterm middle button is paste [12:07] Yep [12:08] In Putty the right button is paste. [12:08] By default. [12:08] Okay [12:08] My bad then [12:08] :) [12:10] the right click button as paste [12:10] is not your friend [12:11] I think you can also use something like Ctrl+Shift+Insert on putty for paste [12:11] shift-insert even, just like in xterm [12:13] one time i posted a bunch of porn links into a channel from rick click paste [12:13] i think it was like #bible-discussion or something [12:13] hahaha [12:13] right click * [12:13] never know when you will accidently hit it [12:14] You'll never know what you have in your paste buffer either, eh? [12:14] until its too late [12:14] :P [12:27] *** bharatak has quit IRC (Quit: leaving) [12:27] I'll start using shift-insert [12:27] Thanks, DaCa :D [12:28] (I'm using xterm) [12:28] Shift-ins works in very few programs. You'll start to become annoyed whenever it's lacking. [13:00] oh yeah. that IS annoying [13:01] damn [13:16] *** schmir has joined #arpnetworks [13:16] still no reply holly hells [13:25] welp arp fails miserably on support. You should be ashamed [13:25] and im out [13:25] *** cpet has quit IRC (Quit: leaving) [13:27] yawm, nice attitude [13:30] dxtr: yw [13:31] mike-burns: it works in putty, xterm and firefox, which happens the be to complete selection of gui programs I use :) [13:57] bah, i've been sick this week and barely on the computer; today is the first day i feel well, and i'm scared to look at the support backlog [13:58] up_the_irons: i know the feeling man [13:58] vcs: :) [14:00] up_the_irons: prepare to face the wrath of cpet from europe [14:00] fink: lol [14:00] hahahha [14:00] up_the_irons: hi-five! [14:01] he blogged into this channel for two days straight now [14:01] up_the_irons: Let me guess, it's 20C outside and you've got a cold? :P [14:02] up_the_irons: you mentioned a few months a new dns server that you said was the new leetness? [14:02] vcs: LOL, wonder if it is worth my time to read the scrollback [14:02] fink: nsd [14:02] thanks [14:02] I'm using it too thanks to up_the_irons [14:03] dxtr: i had a throat thing, just very sore and coughing, and yeah it is about 20C outside [14:03] I kind of remember what 20C feels like [14:04] jeez, cpet opened like 20 support tickets.. [14:04] *** schmir has quit IRC (Remote host closed the connection) [14:05] LOL [14:05] up_the_irons he was claiming the VPS was for a backup of a server hosting a few personal websites [14:05] vcs: i see [14:05] up_the_irons: It's thanks to your gulf stream the temperature around here goes as high as 5-10C during days this time of the year [14:06] Beat that ;) [14:07] dxtr: ah, the gulf stream... what we fear will go away if climate change is not halted or reversed... [14:08] Hehe [14:25] *** Tadaka has quit IRC (*.net *.split) [14:25] *** Husky has quit IRC (*.net *.split) [14:25] *** fink has quit IRC (*.net *.split) [14:25] *** cedwards has quit IRC (*.net *.split) [14:25] *** DaCa has quit IRC (*.net *.split) [14:25] *** tooth has quit IRC (*.net *.split) [14:25] *** Guest16159 has quit IRC (*.net *.split) [14:25] *** up_the_irons has quit IRC (*.net *.split) [14:25] *** richardquisumbin has quit IRC (*.net *.split) [14:25] *** nesta has quit IRC (*.net *.split) [14:25] *** heavysixer has quit IRC (*.net *.split) [14:25] *** nakano has quit IRC (*.net *.split) [14:25] *** cmeiklejohn has quit IRC (*.net *.split) [14:25] *** RandalSchwartz has quit IRC (*.net *.split) [14:25] *** Yamazaki-kun has quit IRC (*.net *.split) [14:25] *** toddf has quit IRC (*.net *.split) [14:25] *** RonnyBarber has quit IRC (*.net *.split) [14:25] *** Ehtyar has quit IRC (*.net *.split) [14:25] *** nerdd_ has quit IRC (*.net *.split) [14:25] *** nukefree has quit IRC (*.net *.split) [14:25] *** shatt has quit IRC (*.net *.split) [14:25] *** Dougy_ has quit IRC (*.net *.split) [14:25] *** tuvwx has quit IRC (*.net *.split) [14:25] *** koan has quit IRC (*.net *.split) [14:25] *** Lefty has quit IRC (*.net *.split) [14:25] *** baklava has quit IRC (*.net *.split) [14:25] *** bob^^ has quit IRC (*.net *.split) [14:25] *** mtve has quit IRC (*.net *.split) [14:25] *** ww has quit IRC (*.net *.split) [14:25] *** mjp has quit IRC (*.net *.split) [14:25] *** plundra has quit IRC (*.net *.split) [14:25] *** nipuL has quit IRC (*.net *.split) [14:25] *** mattx86 has quit IRC (*.net *.split) [14:25] *** mike-burns has quit IRC (*.net *.split) [14:25] *** boogeyman has quit IRC (*.net *.split) [14:25] *** Sunil has quit IRC (*.net *.split) [14:25] *** vcs has quit IRC (*.net *.split) [14:25] *** hsien has quit IRC (*.net *.split) [14:25] *** awyeah__ has quit IRC (*.net *.split) [14:25] *** LucasWilcox has quit IRC (*.net *.split) [14:25] *** sentabi has quit IRC (*.net *.split) [14:25] *** dxtr has quit IRC (*.net *.split) [14:25] *** azmarco has quit IRC (*.net *.split) [14:25] *** islandfox has quit IRC (*.net *.split) [14:25] *** jpalmer has quit IRC (*.net *.split) [14:25] *** hawk has quit IRC (*.net *.split) [14:25] *** hiro_dSn has quit IRC (*.net *.split) [14:25] *** mhoran has quit IRC (*.net *.split) [14:25] *** hsbt has quit IRC (*.net *.split) [14:25] *** tuv has quit IRC (*.net *.split) [14:25] *** richardquisumbin has joined #arpnetworks [14:25] *** mattx86 has joined #arpnetworks [14:25] *** cmeiklejohn has joined #arpnetworks [14:25] *** Guest16159 has joined #arpnetworks [14:25] *** Ehtyar has joined #arpnetworks [14:25] *** nesta has joined #arpnetworks [14:25] *** dxtr has joined #arpnetworks [14:25] *** RonnyBarber has joined #arpnetworks [14:25] *** up_the_irons has joined #arpnetworks [14:25] *** nukefree has joined #arpnetworks [14:25] *** mike-burns has joined #arpnetworks [14:25] *** azmarco has joined #arpnetworks [14:25] *** Tadaka has joined #arpnetworks [14:25] *** ww has joined #arpnetworks [14:25] *** koan has joined #arpnetworks [14:25] *** mjp has joined #arpnetworks [14:25] *** shatt has joined #arpnetworks [14:25] *** boogeyman has joined #arpnetworks [14:25] *** heavysixer has joined #arpnetworks [14:25] *** Sunil has joined #arpnetworks [14:25] *** Husky has joined #arpnetworks [14:25] *** islandfox has joined #arpnetworks [14:25] *** RandalSchwartz has joined #arpnetworks [14:25] *** cedwards has joined #arpnetworks [14:25] *** vcs has joined #arpnetworks [14:25] *** nerdd_ has joined #arpnetworks [14:25] *** Dougy_ has joined #arpnetworks [14:25] *** hsien has joined #arpnetworks [14:25] *** Yamazaki-kun has joined #arpnetworks [14:25] *** awyeah__ has joined #arpnetworks [14:25] *** mhoran has joined #arpnetworks [14:25] *** asimov.freenode.net sets mode: +oooo up_the_irons mike-burns heavysixer mhoran [14:25] *** nakano has joined #arpnetworks [14:25] *** hsbt has joined #arpnetworks [14:25] *** tooth has joined #arpnetworks [14:25] *** DaCa has joined #arpnetworks [14:25] *** toddf has joined #arpnetworks [14:25] *** Lefty has joined #arpnetworks [14:25] *** jpalmer has joined #arpnetworks [14:25] *** hawk has joined #arpnetworks [14:25] *** LucasWilcox has joined #arpnetworks [14:25] *** hiro_dSn has joined #arpnetworks [14:25] *** tuv has joined #arpnetworks [14:25] *** baklava has joined #arpnetworks [14:25] *** tuvwx has joined #arpnetworks [14:25] *** sentabi has joined #arpnetworks [14:25] *** plundra has joined #arpnetworks [14:25] *** asimov.freenode.net sets mode: +o toddf [14:25] *** bob^^ has joined #arpnetworks [14:25] *** mtve has joined #arpnetworks [14:25] *** nipuL has joined #arpnetworks [14:28] * tooth also using NSD. I like it [14:33] I've set four alarms now [14:33] So I should wake up in the morning [14:33] Good night everyone! [14:33] heh, good luck and good night :) [15:21] *** j3m has joined #arpnetworks [15:49] *** fink has joined #arpnetworks [15:59] *** fink has quit IRC (Quit: fink) [15:59] *** fink has joined #arpnetworks [16:12] *** Tadaka is now known as Jason_Wood [16:18] *** Jason_Wood has quit IRC (Quit: leaving) [16:19] *** Jason_Wood has joined #arpnetworks [16:20] *** Jason_Wood has quit IRC (Client Quit) [16:21] *** Jason_Wood has joined #arpnetworks [16:37] up_the_irons: thanks for taking care of that ticket. [16:38] Jason_Wood: hehe, which one? i'm in a pile of them now... [16:38] haha [16:38] fbsd switch [16:38] from ubuntu [16:39] Jason_Wood: ah ok [16:39] Jason_Wood: you have everything you need off it? I'm gonna smoke it now [16:40] I decided to give ubuntu a go and realized I had made a mistake ordering it. [16:40] yup, its all yours [16:40] a common mistake [16:40] good you wised up ;) [16:40] and installed a real oS :P [16:40] yea, should have known better [16:40] :P [16:40] haha [16:40] Jason_Wood: ok, rebuilding it now [16:41] been using freebsd far too long and got really irritated at apt in about 10 minutes [16:41] up_the_irons: cool, thanks [16:43] hrm, thought I deleted my duplicate ticket for this... [16:43] Jason_Wood: it was re-opened b/c i replied from the email [16:44] oh [16:53] *** richardq2 has joined #arpnetworks [16:55] up_the_irons: Thanks, I'm in and have all the auth info changed [17:00] *** richardq2 has quit IRC (Quit: Page closed) [17:08] *** Jason_Wood is now known as Jason_WoodAFK [20:07] *** qwebirc43578 has joined #arpnetworks [20:07] *** qwebirc43578 is now known as richardq [20:19] *** richardq has quit IRC (Ping timeout: 265 seconds) [21:02] *** richardquisumbin has quit IRC (Ping timeout: 265 seconds) [21:27] *** Jason_WoodAFK has quit IRC (Quit: leaving) [21:37] *** fink has quit IRC (Quit: fink)