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cpet has joined #arpnetworks cpet: how long does it normally take to responde to support requests? ww: cpet: i imagine it depends on the request and how busy they are. i've experienced < 12 hours (largely because I'm in GMT+1 which is not so compatible with the US west coast working day) toddf: cpet: the length of the response to a support request is not the usual thing to consider, the timing is. if it is a new vm, changes to your vm, etc .. typically it will end up being done overnight during the maintenance time ;-) cpet: this is a request to add a rdns for my ip ***: bharatak has joined #arpnetworks
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cpet has joined #arpnetworks cpet: 6 more minutes and it will be 24 hrs waiting
not liking support so fare dxtr: ww: Where are you, btw? I'm also in GMT+1 :)
cpet: Did you mail support@ or did you create a support ticket? ww: dxtr: edinburgh cpet: private support ticket Tadaka: same here. at about 48 hours on my ticket. mike-burns: Email support@. cpet: that would require me to retype the support ticket which is beyond rediculous fink: ridiculous
cpet: copy paste? cpet: sure
but the support site does mention "All of support" Tadaka: email sent cpet: not All of support but please use email instead
done -: cpet awaits another 24 hrs fink: cpet: what's the issue? cpet: fink: do you work for arp? fink: no cpet: fink: then you cant help me fink: cpet: how do you know? cpet: fink: only if you can do some RDNS magic for me? fink: ;) probably not cpet: fink: see I have mental powers -: ww is sure fink could cache poison in-addr.arpa if he really tried :P cpet: mike-burns: what are support hours? as by the looks of things it is not 24/hrs mike-burns: I also don't work for arp. cpet: ww: that too some extent is rather scary mike-burns: "@up_the_irons is staff, other ops are long-time customers" - /topic cpet: only 1 ?
well that explains that
I woudl expect some sort of vip service for the first few days on new orders
but I guess thats too much trouble ;/ fink: word of the day: kvetch cpet: is that a fruit? ww: ... you know, river.styx.org used to live at amazon
... do you know how long it took for me to get them to set up rdns? cpet: if it takes longer than 3 days I cancel and call my cc company
kinda why I always have back ups and never cancel the old until I am fully happy with the new
but havng 1 persona doing everything is well .... vcs: I have had no problems with support here cpet: should just request delgation to a dns and do rdns myself
but i take it that will take days also ww: cpet: that's what i did, and probably the best way cpet: my current provider doesn't take longer than 30 mins to reply
kinda why im making a fit vcs: cpet: how many names did you request
for rdns cpet: 1
:p ww: why don't you try calling the telephone number on their website?
818-206-0181 cpet: cause that would make me spend $$
support should be free, consistent, and decent
very important feature of a company
bad service = loss of $$ -: ww has had no problems with arpnetworks' service
fink has had no problems with arpnetworks' service either cpet: must be the .mx
it's the chains of operations
us -> europe -> asia -> other -> mx
ww location?
fink: location? -: cpet too lazy to do geoip ww: scotland cpet: europe
fink: ? fink: cpet: location of arpnetworks? cpet: no your location sir fink fink: of me personally? cpet: yes fink: USA ww: doesnlt alta california belong to mexico? cpet: yeah thats it
i found the issue
order of operations -: ww goes to study some history...
vcs has no problems with arp networks service cpet: vcs: the issue has been found
I will delegate a domain to my vps and request delegation to a DNS -: ww is very confused but is happy cpet knows how to delegate cpet: eaiser to just be able to add ptr records instead of waiting
but cant request that cause i dont have bind setup ;/
wont do anything on this vps for about a month
i normally time how many times it reboots, networks issue etc.. if it falls into my special anal guidlines i cancel
after the periode is done I start to setup things starting with DNS vcs: if you are not going to use it for a month
why are you complaining cpet: then hiawatha, email, etc.. mike-burns: What do you even host? cpet: small simple personal web sites but in the past months I always ended up with very crappy service
so I now test it for a month
but I like to do everything by hand
and hate cpanel with all my heart
i plan to use this vps as a fail safe for the other vcs: why is rnds so important if you are running personal websites
just curious cpet: it is a way to test the speed of support
I havent even added my ips yet vcs: the way to test the speed of support is when something breaks
how long does it take them to fix cpet: yeah thats step 2
mike-burns: I also host distfiles for freebsd ports, patches, and other freebsd specific things
mike-burns: tinderbox, etc..
wont be doing that on the vps as chances are compiling crap all day is a no no
so that is done locally
cant afford a full deddicated server ;/
would be nice though vcs: yeah, dedicated servers have their own share of problems especially if you are on a limited income
like having to pay someone hourly just to go to the data center
are you taking about dedicated or colocation cpet: dedicated vcs: ahhh. cpet: my codero server was nice decent support with techs who didint brag about there damn RHCE
had to cancel that when I lost my job though vcs: lol
i have the "pleasure" of running many RHEL servers for work cpet: I do consulting work and I only use freebsd vcs: its nice, they come with bluetooth service enabled by default
LOL cpet: people who request Linux get less of a service than the ones who request or agree to freebsd
:X ww: for dedicated servers i like hetzner.de cpet: so about 3-4 days later they request freebsd
ww: sure but im not .de ww: so? neither am i cpet: my first dedicated server was in .ca
awesome server company
ww: my ISP has very crappy ping and editing docs with laggy choopey inet is no good
one of the reason why I choose arp was the ping of >70MS
<70MS ww: what does that even matter unless you're doing voip or something?
(and even then jitter more important) cpet: lagg?
lagg for anything is bad
i myself dont like to wait 3-4 secs for each char to show up when typing vcs: hehe i feel that one cpet: i do everything over ssh and dont bother with any web panel or anything ww: well... my vps is 200ms from where i am and i can't perceive any particular lag dxtr: cpet: <70ms? I've got 170-200 depending on if it's ipv4 or ipv6
for a while I had 170 over ipv6 and 200 over ipv4 - now it's the other way around cpet: Can you add a RDNS for the default ip so it is easier to remeber?
hrms never going to get how putty does c/p
my average is 77MS
hgihest is 85MS fink: wow
i'm in the usa east coast and get ~100ms cpet: if I remeber how to c/p in cmd
I will pastebin ping results
http://freebsd.pastebin.com/cuzKXNc8
thats the reason for the purchase of a arp vps
fink: this is normal residential dsl also fink: ok
windows? cpet: normally im on my freebsd workstation doing ports
but I deicded to take a break on it and play some games on the winders box
so I am downloading all my purchased games off steam dxtr: cpet: You can configure how Putty handles the mouse
I think the default is xterm-ish cpet: yes and in xterm middle button is paste dxtr: Yep mike-burns: In Putty the right button is paste.
By default. dxtr: Okay
My bad then
:) vcs: the right click button as paste
is not your friend mattx86: I think you can also use something like Ctrl+Shift+Insert on putty for paste DaCa: shift-insert even, just like in xterm vcs: one time i posted a bunch of porn links into a channel from rick click paste
i think it was like #bible-discussion or something
hahaha
right click *
never know when you will accidently hit it mike-burns: You'll never know what you have in your paste buffer either, eh? vcs: until its too late
:P ***: bharatak has quit IRC (Quit: leaving) dxtr: I'll start using shift-insert
Thanks, DaCa :D
(I'm using xterm) mike-burns: Shift-ins works in very few programs. You'll start to become annoyed whenever it's lacking. tooth: oh yeah. that IS annoying dxtr: damn ***: schmir has joined #arpnetworks cpet: still no reply holly hells
welp arp fails miserably on support. You should be ashamed
and im out ***: cpet has quit IRC (Quit: leaving) vcs: yawm, nice attitude DaCa: dxtr: yw
mike-burns: it works in putty, xterm and firefox, which happens the be to complete selection of gui programs I use :) up_the_irons: bah, i've been sick this week and barely on the computer; today is the first day i feel well, and i'm scared to look at the support backlog vcs: up_the_irons: i know the feeling man up_the_irons: vcs: :) fink: up_the_irons: prepare to face the wrath of cpet from europe up_the_irons: fink: lol vcs: hahahha dxtr: up_the_irons: hi-five! vcs: he blogged into this channel for two days straight now dxtr: up_the_irons: Let me guess, it's 20C outside and you've got a cold? :P fink: up_the_irons: you mentioned a few months a new dns server that you said was the new leetness? up_the_irons: vcs: LOL, wonder if it is worth my time to read the scrollback
fink: nsd fink: thanks dxtr: I'm using it too thanks to up_the_irons up_the_irons: dxtr: i had a throat thing, just very sore and coughing, and yeah it is about 20C outside dxtr: I kind of remember what 20C feels like up_the_irons: jeez, cpet opened like 20 support tickets.. ***: schmir has quit IRC (Remote host closed the connection) vcs: LOL
up_the_irons he was claiming the VPS was for a backup of a server hosting a few personal websites up_the_irons: vcs: i see dxtr: up_the_irons: It's thanks to your gulf stream the temperature around here goes as high as 5-10C during days this time of the year
Beat that ;) up_the_irons: dxtr: ah, the gulf stream... what we fear will go away if climate change is not halted or reversed... dxtr: Hehe ***: Tadaka has quit IRC (*.net *.split)
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asimov.freenode.net sets mode: +oooo up_the_irons mike-burns heavysixer mhoran
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asimov.freenode.net sets mode: +o toddf
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nipuL has joined #arpnetworks -: tooth also using NSD. I like it dxtr: I've set four alarms now
So I should wake up in the morning
Good night everyone! mattx86: heh, good luck and good night :) ***: j3m has joined #arpnetworks
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Jason_Wood has joined #arpnetworks Jason_Wood: up_the_irons: thanks for taking care of that ticket. up_the_irons: Jason_Wood: hehe, which one? i'm in a pile of them now... Jason_Wood: haha
fbsd switch
from ubuntu up_the_irons: Jason_Wood: ah ok
Jason_Wood: you have everything you need off it? I'm gonna smoke it now Jason_Wood: I decided to give ubuntu a go and realized I had made a mistake ordering it.
yup, its all yours vcs: a common mistake
good you wised up ;)
and installed a real oS :P Jason_Wood: yea, should have known better vcs: :P up_the_irons: haha
Jason_Wood: ok, rebuilding it now Jason_Wood: been using freebsd far too long and got really irritated at apt in about 10 minutes
up_the_irons: cool, thanks
hrm, thought I deleted my duplicate ticket for this... up_the_irons: Jason_Wood: it was re-opened b/c i replied from the email Jason_Wood: oh ***: richardq2 has joined #arpnetworks Jason_Wood: up_the_irons: Thanks, I'm in and have all the auth info changed ***: richardq2 has quit IRC (Quit: Page closed)
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