how long does it normally take to responde to support requests?
cpet: i imagine it depends on the request and how busy they are. i've experienced < 12 hours (largely because I'm in GMT+1 which is not so compatible with the US west coast working day)
cpet: the length of the response to a support request is not the usual thing to consider, the timing is. if it is a new vm, changes to your vm, etc .. typically it will end up being done overnight during the maintenance time ;-)
this is a request to add a rdns for my ip
6 more minutes and it will be 24 hrs waiting
not liking support so fare
ww: Where are you, btw? I'm also in GMT+1 :)
cpet: Did you mail support@ or did you create a support ticket?
dxtr: edinburgh
private support ticket
same here.  at about 48 hours on my ticket.
Email support@.
that would require me to retype the support ticket which is beyond rediculous
ridiculous
cpet: copy paste?
sure
but the support site does mention "All of support"
email sent
not All of support but please use email instead
done
cpet: what's the issue?
fink: do you work for arp?
no
fink: then you cant help me
cpet: how do you know?
fink: only if you can do some RDNS magic for me?
;) probably not
fink: see I have mental powers
mike-burns: what are support hours? as by the looks of things it is not 24/hrs
I also don't work for arp.
ww: that too some extent is rather scary
"@up_the_irons is staff, other ops are long-time customers" - /topic
only 1 ?
well that explains that
I woudl expect some sort of vip service for the first few days on new orders
but I guess thats too much trouble ;/
word of the day: kvetch
is that a fruit?
... you know, river.styx.org used to live at amazon
... do you know how long it took for me to get them to set up rdns?
if it takes longer than 3 days I cancel and call my cc company
kinda why I always have back ups and never cancel the old until I am fully happy with the new
but havng 1 persona doing everything is well ....
I have had no problems with support here
should just request delgation to a dns and do rdns myself
but i take it that will take days also
cpet: that's what i did, and probably the best way
my current provider doesn't take longer than 30 mins to reply
kinda why im making a fit
cpet: how many names did you request
for rdns
1
:p
why don't you try calling the telephone number on their website?
818-206-0181
cause that would make me spend $$
support should be free, consistent, and decent
very important feature of a company
bad service = loss of $$
must be the .mx
it's the chains of operations
us -> europe -> asia -> other -> mx
ww location?
fink: location?
scotland
europe
fink: ?
cpet: location of arpnetworks?
no your location sir fink
of me personally?
yes
USA
doesnlt alta california belong to mexico?
yeah thats it
i found the issue
order of operations
vcs: the issue has been found
I will delegate a domain to my vps and request delegation to a DNS
eaiser to just be able to add ptr records instead of waiting
but cant request that cause i dont have bind setup ;/
wont do anything on this vps for about a month
i normally time how many times it reboots, networks issue etc.. if it falls into my special anal guidlines i cancel
after the periode is done I start to setup things starting with DNS
if you are not going to use it for a month
why are you complaining
then hiawatha, email, etc..
What do you even host?
small simple personal web sites but in the past months I always ended up with very crappy service
so I now test it for a month
but I like to do everything by hand
and hate cpanel with all my heart
i plan to use this vps as a fail safe for the other
why is rnds so important if you are running personal websites
just curious
it is a way to test the speed of support
I havent even added my ips yet
the way to test the speed of support is when something breaks
how long does it take them to fix
yeah thats step 2
mike-burns: I also host distfiles for freebsd ports, patches, and other freebsd specific things
mike-burns: tinderbox, etc..
wont be doing that on the vps as chances are compiling crap all day is a no no
so that is done locally
cant afford a full deddicated server ;/
would be nice though
yeah, dedicated servers have their own share of problems especially if you are on a limited income
like having to pay someone hourly just to go to the data center
are you taking about dedicated or colocation
dedicated
ahhh.
my codero server was nice decent support with techs who didint brag about there damn RHCE
had to cancel that when I lost my job though
lol
i have the "pleasure" of running many RHEL servers for work
I do consulting work and I only use freebsd
its nice, they come with bluetooth service enabled by default
LOL
people who request Linux get less of a service than the ones who request or agree to freebsd
:X
for dedicated servers i like hetzner.de
so about 3-4 days later they request freebsd
ww: sure but im not .de
so? neither am i
my first dedicated server was in .ca
awesome server company
ww: my ISP has very crappy ping and editing docs with laggy choopey inet is no good
one of the reason why I choose arp was the ping of >70MS
<70MS
what does that even matter unless you're doing voip or something?
(and even then jitter more important)
lagg?
lagg for anything is bad
i myself dont like to wait 3-4 secs for each char to show up when typing
hehe i feel that one
i do everything over ssh and dont bother with any web panel or anything
well... my vps is 200ms from where i am and i can't perceive any particular lag
cpet: <70ms? I've got 170-200 depending on if it's ipv4 or ipv6
for a while I had 170 over ipv6 and 200 over ipv4 - now it's the other way around
Can you add a RDNS for the default ip so it is easier to remeber?
hrms never going to get how putty does c/p
my average is 77MS
hgihest is 85MS
wow
i'm in the usa east coast and get ~100ms
if I remeber how to c/p in cmd
I will pastebin ping results
http://freebsd.pastebin.com/cuzKXNc8
thats the reason for the purchase of a arp vps
fink: this is normal residential dsl also
ok
windows?
normally im on my freebsd workstation doing ports
but I deicded to take a break on it and play some games on the winders box
so I am downloading all my purchased games off steam
cpet: You can configure how Putty handles the mouse
I think the default is xterm-ish
yes and in xterm middle button is paste
Yep
In Putty the right button is paste.
By default.
Okay
My bad then
:)
the right click button as paste
is not your friend
I think you can also use something like Ctrl+Shift+Insert on putty for paste
shift-insert even, just like in xterm
one time i posted a bunch of porn links into a channel from rick click paste
i think it was like #bible-discussion or something
hahaha
right click *
never know when you will accidently hit it
You'll never know what you have in your paste buffer either, eh?
until its too late
:P
I'll start using shift-insert
Thanks, DaCa :D
(I'm using xterm)
Shift-ins works in very few programs. You'll start to become annoyed whenever it's lacking.
oh yeah. that IS annoying
damn
still no reply holly hells
welp arp fails miserably on support. You should be ashamed
and im out
yawm, nice attitude
dxtr: yw
mike-burns: it works in putty, xterm and firefox, which happens the be to complete selection of gui programs I use :)
bah, i've been sick this week and barely on the computer; today is the first day i feel well, and i'm scared to look at the support backlog
up_the_irons: i know the feeling man
vcs: :)
up_the_irons: prepare to face the wrath of cpet from europe
fink: lol
hahahha
up_the_irons: hi-five!
he blogged into this channel for two days straight now
up_the_irons: Let me guess, it's 20C outside and you've got a cold? :P
up_the_irons: you mentioned a few months a new dns server that you said was the new leetness?
vcs: LOL, wonder if it is worth my time to read the scrollback
fink: nsd
thanks
I'm using it too thanks to up_the_irons
dxtr: i had a throat thing, just very sore and coughing, and yeah it is about 20C outside
I kind of remember what 20C feels like
jeez, cpet opened like 20 support tickets..
LOL
up_the_irons he was claiming the VPS was for a backup of a server hosting a few personal websites
vcs: i see
up_the_irons: It's thanks to your gulf stream the temperature around here goes as high as 5-10C during days this time of the year
Beat that ;)
dxtr: ah, the gulf stream...   what we fear will go away if climate change is not halted or reversed...
Hehe
I've set four alarms now
So I should wake up in the morning
Good night everyone!
heh, good luck and good night :)
up_the_irons:  thanks for taking care of that ticket.
Jason_Wood: hehe, which one?  i'm in a pile of them now...
haha
fbsd switch
from ubuntu
Jason_Wood: ah ok
Jason_Wood: you have everything you need off it?  I'm gonna smoke it now
I decided to give ubuntu a go and realized I had made a mistake ordering it.
yup, its all yours
a common mistake
good you wised up ;)
and installed a real oS :P
yea, should have known better
:P
haha
Jason_Wood: ok, rebuilding it now
been using freebsd far too long and got really irritated at apt in about 10 minutes
up_the_irons:  cool, thanks
hrm, thought I deleted my duplicate ticket for this...
Jason_Wood: it was re-opened b/c i replied from the email
oh
up_the_irons:  Thanks, I'm in and have all the auth info changed