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| Who | What | When |
|---|---|---|
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| cpet | how long does it normally take to responde to support requests? | [07:30] |
| ww | cpet: i imagine it depends on the request and how busy they are. i've experienced < 12 hours (largely because I'm in GMT+1 which is not so compatible with the US west coast working day) | [07:35] |
| toddf | cpet: the length of the response to a support request is not the usual thing to consider, the timing is. if it is a new vm, changes to your vm, etc .. typically it will end up being done overnight during the maintenance time ;-) | [07:47] |
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| cpet | this is a request to add a rdns for my ip | [08:03] |
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| cpet has joined #arpnetworks | [11:07] | |
| cpet | 6 more minutes and it will be 24 hrs waiting
not liking support so fare | [11:09] |
| dxtr | ww: Where are you, btw? I'm also in GMT+1 :)
cpet: Did you mail support@ or did you create a support ticket? | [11:11] |
| ww | dxtr: edinburgh | [11:12] |
| cpet | private support ticket | [11:12] |
| Tadaka | same here. at about 48 hours on my ticket. | [11:13] |
| mike-burns | Email support@. | [11:13] |
| cpet | that would require me to retype the support ticket which is beyond rediculous | [11:13] |
| fink | ridiculous
cpet: copy paste? | [11:13] |
| cpet | sure
but the support site does mention "All of support" | [11:14] |
| Tadaka | email sent | [11:14] |
| cpet | not All of support but please use email instead
done cpet awaits another 24 hrs | [11:14] |
| fink | cpet: what's the issue? | [11:16] |
| cpet | fink: do you work for arp? | [11:17] |
| fink | no | [11:17] |
| cpet | fink: then you cant help me | [11:17] |
| fink | cpet: how do you know? | [11:17] |
| cpet | fink: only if you can do some RDNS magic for me? | [11:17] |
| fink | ;) probably not | [11:18] |
| cpet | fink: see I have mental powers | [11:18] |
| ww | ww is sure fink could cache poison in-addr.arpa if he really tried :P | [11:18] |
| cpet | mike-burns: what are support hours? as by the looks of things it is not 24/hrs | [11:18] |
| mike-burns | I also don't work for arp. | [11:19] |
| cpet | ww: that too some extent is rather scary | [11:19] |
| mike-burns | "@up_the_irons is staff, other ops are long-time customers" - /topic | [11:19] |
| cpet | only 1 ?
well that explains that I woudl expect some sort of vip service for the first few days on new orders but I guess thats too much trouble ;/ | [11:20] |
| fink | word of the day: kvetch | [11:22] |
| cpet | is that a fruit? | [11:22] |
| ww | ... you know, river.styx.org used to live at amazon
... do you know how long it took for me to get them to set up rdns? | [11:22] |
| cpet | if it takes longer than 3 days I cancel and call my cc company
kinda why I always have back ups and never cancel the old until I am fully happy with the new but havng 1 persona doing everything is well .... | [11:23] |
| vcs | I have had no problems with support here | [11:25] |
| cpet | should just request delgation to a dns and do rdns myself
but i take it that will take days also | [11:25] |
| ww | cpet: that's what i did, and probably the best way | [11:25] |
| cpet | my current provider doesn't take longer than 30 mins to reply
kinda why im making a fit | [11:25] |
| vcs | cpet: how many names did you request
for rdns | [11:26] |
| cpet | 1
:p | [11:26] |
| ww | why don't you try calling the telephone number on their website?
818-206-0181 | [11:26] |
| cpet | cause that would make me spend $$
support should be free, consistent, and decent very important feature of a company bad service = loss of $$ | [11:26] |
| ww | ww has had no problems with arpnetworks' service | [11:27] |
| fink | fink has had no problems with arpnetworks' service either | [11:27] |
| cpet | must be the .mx
it's the chains of operations us -> europe -> asia -> other -> mx ww location? fink: location? cpet too lazy to do geoip | [11:28] |
| ww | scotland | [11:29] |
| cpet | europe
fink: ? | [11:29] |
| fink | cpet: location of arpnetworks? | [11:29] |
| cpet | no your location sir fink | [11:29] |
| fink | of me personally? | [11:29] |
| cpet | yes | [11:29] |
| fink | USA | [11:29] |
| ww | doesnlt alta california belong to mexico? | [11:30] |
| cpet | yeah thats it
i found the issue order of operations | [11:30] |
| ww | ww goes to study some history... | [11:30] |
| vcs | vcs has no problems with arp networks service | [11:30] |
| cpet | vcs: the issue has been found
I will delegate a domain to my vps and request delegation to a DNS | [11:30] |
| ww | ww is very confused but is happy cpet knows how to delegate | [11:33] |
| cpet | eaiser to just be able to add ptr records instead of waiting
but cant request that cause i dont have bind setup ;/ wont do anything on this vps for about a month i normally time how many times it reboots, networks issue etc.. if it falls into my special anal guidlines i cancel after the periode is done I start to setup things starting with DNS | [11:34] |
| vcs | if you are not going to use it for a month
why are you complaining | [11:36] |
| cpet | then hiawatha, email, etc.. | [11:36] |
| mike-burns | What do you even host? | [11:36] |
| cpet | small simple personal web sites but in the past months I always ended up with very crappy service
so I now test it for a month but I like to do everything by hand and hate cpanel with all my heart i plan to use this vps as a fail safe for the other | [11:37] |
| vcs | why is rnds so important if you are running personal websites
just curious | [11:38] |
| cpet | it is a way to test the speed of support
I havent even added my ips yet | [11:38] |
| vcs | the way to test the speed of support is when something breaks
how long does it take them to fix | [11:39] |
| cpet | yeah thats step 2
mike-burns: I also host distfiles for freebsd ports, patches, and other freebsd specific things mike-burns: tinderbox, etc.. wont be doing that on the vps as chances are compiling crap all day is a no no so that is done locally cant afford a full deddicated server ;/ would be nice though | [11:39] |
| vcs | yeah, dedicated servers have their own share of problems especially if you are on a limited income
like having to pay someone hourly just to go to the data center are you taking about dedicated or colocation | [11:46] |
| cpet | dedicated | [11:50] |
| vcs | ahhh. | [11:50] |
| cpet | my codero server was nice decent support with techs who didint brag about there damn RHCE
had to cancel that when I lost my job though | [11:50] |
| vcs | lol
i have the "pleasure" of running many RHEL servers for work | [11:51] |
| cpet | I do consulting work and I only use freebsd | [11:52] |
| vcs | its nice, they come with bluetooth service enabled by default
LOL | [11:52] |
| cpet | people who request Linux get less of a service than the ones who request or agree to freebsd
:X | [11:52] |
| ww | for dedicated servers i like hetzner.de | [11:52] |
| cpet | so about 3-4 days later they request freebsd
ww: sure but im not .de | [11:52] |
| ww | so? neither am i | [11:53] |
| cpet | my first dedicated server was in .ca
awesome server company ww: my ISP has very crappy ping and editing docs with laggy choopey inet is no good one of the reason why I choose arp was the ping of >70MS <70MS | [11:53] |
| ww | what does that even matter unless you're doing voip or something?
(and even then jitter more important) | [11:55] |
| cpet | lagg?
lagg for anything is bad i myself dont like to wait 3-4 secs for each char to show up when typing | [11:56] |
| vcs | hehe i feel that one | [11:56] |
| cpet | i do everything over ssh and dont bother with any web panel or anything | [11:56] |
| ww | well... my vps is 200ms from where i am and i can't perceive any particular lag | [11:57] |
| dxtr | cpet: <70ms? I've got 170-200 depending on if it's ipv4 or ipv6
for a while I had 170 over ipv6 and 200 over ipv4 - now it's the other way around | [11:57] |
| cpet | Can you add a RDNS for the default ip so it is easier to remeber?
hrms never going to get how putty does c/p my average is 77MS hgihest is 85MS | [11:58] |
| fink | wow
i'm in the usa east coast and get ~100ms | [11:59] |
| cpet | if I remeber how to c/p in cmd
I will pastebin ping results http://freebsd.pastebin.com/cuzKXNc8 thats the reason for the purchase of a arp vps fink: this is normal residential dsl also | [11:59] |
| fink | ok
windows? | [12:03] |
| cpet | normally im on my freebsd workstation doing ports
but I deicded to take a break on it and play some games on the winders box so I am downloading all my purchased games off steam | [12:03] |
| dxtr | cpet: You can configure how Putty handles the mouse
I think the default is xterm-ish | [12:04] |
| cpet | yes and in xterm middle button is paste | [12:05] |
| dxtr | Yep | [12:07] |
| mike-burns | In Putty the right button is paste.
By default. | [12:08] |
| dxtr | Okay
My bad then :) | [12:08] |
| vcs | the right click button as paste
is not your friend | [12:10] |
| mattx86 | I think you can also use something like Ctrl+Shift+Insert on putty for paste | [12:11] |
| DaCa | shift-insert even, just like in xterm | [12:11] |
| vcs | one time i posted a bunch of porn links into a channel from rick click paste
i think it was like #bible-discussion or something hahaha right click * never know when you will accidently hit it | [12:13] |
| mike-burns | You'll never know what you have in your paste buffer either, eh? | [12:14] |
| vcs | until its too late
:P | [12:14] |
| *** | bharatak has quit IRC (Quit: leaving) | [12:27] |
| dxtr | I'll start using shift-insert
Thanks, DaCa :D (I'm using xterm) | [12:27] |
| mike-burns | Shift-ins works in very few programs. You'll start to become annoyed whenever it's lacking. | [12:28] |
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| tooth | oh yeah. that IS annoying | [13:00] |
| dxtr | damn | [13:01] |
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| *** | schmir has joined #arpnetworks | [13:16] |
| cpet | still no reply holly hells | [13:16] |
| welp arp fails miserably on support. You should be ashamed
and im out | [13:25] | |
| *** | cpet has quit IRC (Quit: leaving) | [13:25] |
| vcs | yawm, nice attitude | [13:27] |
| DaCa | dxtr: yw
mike-burns: it works in putty, xterm and firefox, which happens the be to complete selection of gui programs I use :) | [13:30] |
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| up_the_irons | bah, i've been sick this week and barely on the computer; today is the first day i feel well, and i'm scared to look at the support backlog | [13:57] |
| vcs | up_the_irons: i know the feeling man | [13:58] |
| up_the_irons | vcs: :) | [13:58] |
| fink | up_the_irons: prepare to face the wrath of cpet from europe | [14:00] |
| up_the_irons | fink: lol | [14:00] |
| vcs | hahahha | [14:00] |
| dxtr | up_the_irons: hi-five! | [14:00] |
| vcs | he blogged into this channel for two days straight now | [14:01] |
| dxtr | up_the_irons: Let me guess, it's 20C outside and you've got a cold? :P | [14:01] |
| fink | up_the_irons: you mentioned a few months a new dns server that you said was the new leetness? | [14:02] |
| up_the_irons | vcs: LOL, wonder if it is worth my time to read the scrollback
fink: nsd | [14:02] |
| fink | thanks | [14:02] |
| dxtr | I'm using it too thanks to up_the_irons | [14:02] |
| up_the_irons | dxtr: i had a throat thing, just very sore and coughing, and yeah it is about 20C outside | [14:03] |
| dxtr | I kind of remember what 20C feels like | [14:03] |
| up_the_irons | jeez, cpet opened like 20 support tickets.. | [14:04] |
| *** | schmir has quit IRC (Remote host closed the connection) | [14:04] |
| vcs | LOL
up_the_irons he was claiming the VPS was for a backup of a server hosting a few personal websites | [14:05] |
| up_the_irons | vcs: i see | [14:05] |
| dxtr | up_the_irons: It's thanks to your gulf stream the temperature around here goes as high as 5-10C during days this time of the year
Beat that ;) | [14:05] |
| up_the_irons | dxtr: ah, the gulf stream... what we fear will go away if climate change is not halted or reversed... | [14:07] |
| dxtr | Hehe | [14:08] |
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| tooth | tooth also using NSD. I like it | [14:28] |
| dxtr | I've set four alarms now
So I should wake up in the morning Good night everyone! | [14:33] |
| mattx86 | heh, good luck and good night :) | [14:33] |
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| Tadaka is now known as Jason_Wood | [16:12] | |
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| Jason_Wood | up_the_irons: thanks for taking care of that ticket. | [16:37] |
| up_the_irons | Jason_Wood: hehe, which one? i'm in a pile of them now... | [16:38] |
| Jason_Wood | haha
fbsd switch from ubuntu | [16:38] |
| up_the_irons | Jason_Wood: ah ok
Jason_Wood: you have everything you need off it? I'm gonna smoke it now | [16:39] |
| Jason_Wood | I decided to give ubuntu a go and realized I had made a mistake ordering it.
yup, its all yours | [16:40] |
| vcs | a common mistake
good you wised up ;) and installed a real oS :P | [16:40] |
| Jason_Wood | yea, should have known better | [16:40] |
| vcs | :P | [16:40] |
| up_the_irons | haha
Jason_Wood: ok, rebuilding it now | [16:40] |
| Jason_Wood | been using freebsd far too long and got really irritated at apt in about 10 minutes
up_the_irons: cool, thanks hrm, thought I deleted my duplicate ticket for this... | [16:41] |
| up_the_irons | Jason_Wood: it was re-opened b/c i replied from the email | [16:43] |
| Jason_Wood | oh | [16:44] |
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| Jason_Wood | up_the_irons: Thanks, I'm in and have all the auth info changed | [16:55] |
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