riders on the storm... into this world were born Is it better to send E-mail to you guys rather than using the support ticket system? Just curious. email to support@arpnetworks.com works well is there some other ticket system? Yeah, the one in the support system, there's a link in dashboard. ahh. I don't think I've used that. :) RandalSchwartz: You may take my place at work tomorrow :) heh Do not want heidar: email is slightly better b/c we get a copy directly to us, and then the copy the help desk system sends. if you just fill out the form, there is a slight chance the help desk system thinks you're a spammer, and then we never see the ticket ah, all right, cheers.