[16:04] *** arpcustomer has joined #arpnetworks
[16:05] <arpcustomer> looking at those under /users ... don't see any names I recognize from the support desk.  anyone here know if ARP systems are down right now?
[16:06] <mhoran> Hmm. I can get into the portal. My VMs are fine. Can you get to the help desk? I'd file a ticket there.
[16:06] <mhoran> https://portal.arpnetworks.com/help
[16:06] <mhoran> or email support@
[16:06] <arpcustomer> well, my VM isn't responding to pings, and I'm away from the office, so I don't have login credentials on hand :(
[16:07] <mhoran> Ah, can you just send an email? That should work. But nobody from ARP watches this channel actively.
[16:07] <arpcustomer> can you ping 174.136.103.210 ?
[16:07] <arpcustomer> well, e-mail goes through the VM
[16:07] <mhoran> Nope, not from home nor from ARP VM.
[16:08] <arpcustomer> ah, well.  I'm gonna have to go get my login, and log into that management console.
[16:11] <arpcustomer> is it garydolley@arpnetworks.com ?  is that the address?
[16:11] <arpcustomer> (trying to send SMTP manually to port 25)
[16:11] <mhoran> No send to support@arpnetworks.com
[16:11] <arpcustomer> ACK.  thanks.
[16:14] <arpcustomer> ugh.  rejected for SPF failure.  :(
[16:15] <arpcustomer> ARP used to have a page listing planned/discovered outages... would you happen to know the URL?  can't find it from the homepage.
[16:16] <mhoran> I'm not sure. Used to check Twitter but that was ages ago.
[16:16] <mhoran> I can send an email for you if you'd like, PM me your name and contact info? 
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[20:20] *** ben1 is now known as mercutio